Refund and Returns Policy Last updated on: 29.08.23

1. Non-Refundable Deposits:

• IllusionFX may require non-refundable deposits for specific services, including project initiation fees, consultation fees, and advance payments. These non-refundable deposits are not eligible for refunds.

2. Services Rendered:

• Once IllusionFX has delivered or initiated services as outlined in the service agreement, those services are not eligible for refunds. Services are considered “rendered” once they have been provided to the client.

3. Cancellation Policy:

• If you wish to cancel a project or service before it has commenced, any non-refundable deposits paid will not be refunded. Cancellation terms will be specified in your service agreement.

4. Refund Eligibility:

• Eligibility for refunds will be considered on a case-by-case basis and will depend on the specific circumstances outlined in your service agreement. Refund requests must be submitted in writing to hi@illusionfx.in within 7 days of the initial payment.

5. Refund Processing:

• Refunds, when eligible, will be processed using the same method as the initial payment within 14-20 business days after approval.

6. Exceptional Circumstances:

• In exceptional cases where IllusionFX is unable to fulfill its commitment as specified in the service agreement, we will assess refunds on a case-by-case basis.

7. Policy Updates:

• IllusionFX reserves the right to update this Refund & Return Policy at any time. Any changes will be posted on this page.

8. Contact Information:

• For refund inquiries or to request a refund, please contact us at hi@illusionfx.in with your request and relevant details.

By engaging with IllusionFX’s services, you acknowledge and agree to this Refund & Return Policy. Please review your specific service agreement for additional terms and conditions.